Banking with us

Alerts service

The alerts service is available on mobile phones registered with a Channel Islands, UK or Isle of Man mobile phone provider (07 mobile numbers). Act Now, Arranged overdraft and Currency conversion charge alerts are sent to 07 mobile numbers and international mobile numbers.

On this page

What are text alerts?

What alerts are available?

Set-up or manage alerts

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What are text alerts?

Text alerts help to give you more control over your money. Alerts are a way of giving you enhanced security, as you’ll quickly notice an unexpected transaction on one of your accounts.

We won't charge you for using our alerts service however your network operator may charge you for receiving or sending a text message.

We’ll never ask for your PIN or Password details by text.

What alerts are available?

With our range of alerts you can stay up to date with your finances and keep track of certain changes to your account.

Select an alert type for more information

Act Now alerts Close

Act Now alerts

Act Now alerts will tell you when you go into an unarranged overdraft or could have a payment rejected.

These alerts will help you stay aware of your overdraft use and manage the costs more efficiently.

Activity alerts Close

Activity alerts

Activity alerts let you know when certain activities take place on your account. You can keep track of these changes without a branch visit, a call or logging on to online banking.

It’s a handy way to enhance security on your account as you’ll know if something happens that you weren’t expecting.

We’ll send you an activity alert whenever you:

create or amend a payee (individual or company)
create or amend a standing order
update your address or telephone contact details
are issued with a new debit/cash card or PIN

Arranged overdraft alerts Close

Arranged overdraft alerts

If you apply for an overdraft, you will be enrolled to receive text alerts when you use your arranged overdraft. Being enrolled for these alerts will help you stay aware of your overdraft use and manage the costs more efficiently.

Balance alerts Close

Balance alerts

You can set up balance alerts to let you know when your account goes above or below a certain amount.

We’ll check your account at 6am each day and aim to text your balance to you around 8am (10am at the weekend).

Currency conversion charge alerts Close

Currency conversion charge alerts

We send you a notification to alert you when you use your debit card to undertake purchases and cash withdrawals involving a currency exchange in a European Economic Area (EEA) currency (euro and non-euro).

The aim of the SMS message is to give you greater transparency on foreign exchange charges for debit card transactions made in the European Economic Area.

You will receive a cross border SMS message for only the first debit card transaction made in each EEA currency (euro and non-euro) per calendar month.

Example: if you transact in Polish złoty and Hungarian forint in the same calendar month, you will receive a cross border SMS message for only the first transaction made in each currency.

More on currency conversion charge alerts

Although we try to ensure that all alerts are sent to you when you need them, we can't guarantee this every time. You shouldn't rely on this service alone to give you the most accurate information.

Set-up or manage your alerts

You can set up and manage your text alerts through the following channels:

Mobile app

Log in on your NatWest International mobile app
Select the profile menu at the top right
Click on 'Settings'
Select 'Notification settings'

Online banking

Log in to online banking
(Don’t use it? Sign up today)
Click on 'Alerts' in the navigation menu

Over the phone

If you have an eligible account (a sterling current or savings account), you can register or manage Alerts at your local branch or via Telephone banking.

To set Alerts up in branch you’ll need to bring your debit card and a form of photo identification with you i.e. current passport or current photo driving licence.