It's easy to use online banking and the mobile app to do most of your banking with us, for anything else call us.
Registered customers can use the 'Message Us' feature in our mobile app or the ‘Need help?’ online chat service within online banking.
It is important to make sure we have your up-to-date address details on record. If your address has changed or is about to change, you can let us know using our change of address form.
The form can be used to update:
for the following types of accounts:
The change of address form requires a wet signature and cannot be submitted online. Please return original signed form to your local branches in person or by post.
If your personal address has also changed, you can find instructions on how to update your personal accounts on our Manage Your Details page
We want to make it easy for you to tell us when things go wrong, resolve your complaint and make sure you're satisfied with how your complaint was resolved.
We're really pleased you've had great service from us. Use our online form to nominate the member of staff for a service award.
You can use our online form to give us some feedback. We're always looking for ways to improve and your feedback is important to us.
