Sending money abroad

To send an international payment using our mobile app, you'll need to make the first payment using online banking. After this payment is made, you will be able to send funds to the international payee using the mobile app.

What you'll need

• The latest version of the NatWest International app
• A personal current or savings bank account
• The first payment must be made in online banking

Your step-by-step guide

1. Log in to the mobile app
2. Select the account that you want to make the payment from
3. Select 'Payments'
4. Choose 'International payment'
5. Select 'Make on international payment'
6. Select 'Choose who to pay or pay someone new'
7. Under 'Your payees', choose an existing payee
8. Key the amount in either foreign currency or GBP
9. Choose the payment date and advise the fees you want to pay
10. Add a statement reference (optional)
11. Check the payment details and select 'Initiate payment'

To create an international payee, make the initial payment to the recipient and the payee details will be available for future payments.

What you'll need

To approve an initial payment to a recipient you will require:

• A personal current or savings bank account

and either:

• your card and card reader or;
• our mobile app if you've registered for biometric approval

Your step-by-step guide

1. Log in to www.onlinebanking.natwestinternational.com
2. Select 'Payments & transfers' from the main menu
3. Under 'International payments', choose 'Make an international payment'
4. Under 'Who would you like to send money to?' advise who you like to send money to:
   • If you select 'Someone I've paid before':
     Choose a recipient's name from the list
   • If you select 'Someone new':
     Select the country that you are sending money to from the list
   • Press 'Next'
5. Under 'How much would you like to send?':
   • Choose the account to send the money from
   • Select the recipient’s currency
   • Enter the amount that you would like to send
   • Choose which charges you wish to pay
   • Select 'Get exchange rate and charges' and review the quote
   • If you accept the quote, press 'Next'
6. Complete the recipient’s details including:
   • Recipient's name
   • Recipient's address
   • International Bank Account Number (IBAN)*
     * When entering the IBAN, please do not include any spaces
   • Bank Identifier Code (BIC) or National Clearing Code (NCC)**
     ** For payments using a NCC, please enter the recipient's bank account number in the IBAN field. You'll also require to enter the recipient's bank name and address.

   If you are paying an existing payee these details will be pre-populated.

7. Complete the Additional details including:
   • Message to recipient
   • Reference for your statement

   If you are making a payment to Bahrain or United Arab Emirates, you will require to advise a Purpose of payment code.

8. Complete the security check to advise the reason for the payment, confirm that you wish to continue and press 'Next'
9. Review the payment details, acknowledge you have read and accept the terms & conditions then press 'Next'

If this is the first payment made to this recipient, you'll be asked to approve the payment using your card reader or using our mobile app if you have registered for biometric approval.

Learn more about online banking

We’ve created an interactive payment request form to help customers who prefer to send us payment instructions by post or by visiting a branch. For customers using mobile devices or tablets, standard versions of our payment forms are available to download.

More information on payment forms

If you’ve registered to send faxes and have a signal number card, you can also send us your completed form by fax.