Only for use by Mortgage Intermediaries.
Mortgage Brokers must be regulated by the Financial Conduct Authority.
Customers must meet our eligibility and residential requirements
To make life that little bit easier, we've rolled out an online portal to our panel of mortgage brokers.
If you've been informed that it's available to you, our secure Mortgage Broker Portal can be used to start and manage a new mortgage application.
We need to verify all parties to the application and all documents must be certified in accordance with the guidance notes per our Confirmation of Customer Identity Form. We require one document that confirms their identity and one document that confirms their address.
If your customer is unable to supply the detailed documents requested or you are unsure of our requirements then please call us.
To help us process your customer's mortgage application as quickly as possible, they should also complete and return a Confirmation of Customer Identity Form.
We can accept any of the following original or certified documents which must include your customer's full name or initials and surname and also be less than six months old.
We recognise given the international nature of our customers that various types of documents can be supplied. We have chosen the documents that in our experience are the most readily available and verified.
The key differences that you need to know are:
The following documents are NOT acceptable:
If you are unsure of our requirements then please review the guidance in our Confirmation of Customer Identity Form or call us.
Please contact us if you wish us to include benefits/allowances when considering affordability or if you are uncertain of our requirements. In order to assess affordability we must be able to establish income net of any taxes and any other deductions at source payable by the customer.
We've outlined the customer eligibility and residential requirements for the service below, along with our terms and conditions to make sure it's the right service for your customer.
Our Mortgage Broker service is subject to customer application, status and acceptance by NatWest International.
To apply your customer must;
Customers must be resident in one of the following countries:
Bahrain, Bermuda, Canada, China*, Denmark, France, Germany, Hong Kong, India**, Kuwait, New Zealand, Norway, Oman, Qatar, Singapore***, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States of America
Some of our mortgage products are available on a limited basis only, due to local regulatory and legal requirements. Things to note:
* China - Expats living in China only
** India - Expats living in India only
It's important for you and your customer to understand how we use and share their information. Please read this short summary before you continue with the application.
Our lines are open Monday to Friday 9am – 5pm, excluding bank holidays.
Calls may be recorded.
If you have not spoken with us before then please email our dedicated broker team.
Mortgage Brokers who have been accepted onto our Broker Panel should contact their Mortgage Specialist on their direct email address.
