How to make a complaint
We want to make it easy for you to tell us when things go wrong, resolve your complaint and make sure you are satisfied with how it's resolved.
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Premier Banking
Contact us
Chat to us online
Cora, our digital assistant, is available 24/7 to help answer your questions about banking.
To chat with Cora, select 'Chat to Cora' at the bottom right-hand side of most webpages.
Other ways to contact us
Registered customers can use the 'Message Us' feature in our mobile app or the ‘Need help?’ online chat service within online banking.
Get help in an emergency
Become a Premier customer
Interested in joining?
To become a Premier customer you'll need to be over 18, permanently resident in the Channel Islands, Gibraltar or the Isle of Man and meet a set of criteria based on income or your savings.
Premier offers a dedicated relationship manager and access to a range of products and services designed to support your financial goals for a more personal banking experience.
Join Premier
If you'd like to join Premier, call your local team:
Jersey: 01534 282088
Guernsey: 01481 708484
Isle of Man: 01624 697727
Gibraltar: 00350 200 14234
Lines are open Monday to Tuesday 9am - 5pm, Wednesday 10am - 5pm and Thursday to Friday 9am - 5pm (except public holidays). Calls may be recorded.
Recognise great service
We're really pleased you've had great service from us. Use our online form to nominate the member of staff for a service award.
Give us feedback
You can use our online form to give us some feedback. We're always looking for ways to improve and your feedback is important to us.