How do I order a new, replacement or additional card-reader?

If you have not yet ordered a card reader or your card reader is lost, damaged or out of battery power, you can order a new one in Online Banking. Your replacement will arrive in 5-7 days.

To order a card-reader:

1. Log in to your Online Banking service at www.onlinebanking.natwestinternational.com (opens in a new window)
2. Select 'Security' from the main menu.
3. In the 'Using a card-reader' section select 'Order a card-reader'.
4. Select a reason from the drop down menu.
5. Click 'Confirm'.